"When conflict escalates irrationally into a test of dominance and power, people lose sight of their objective goals and become invested in 'winning' the conflict."
--Tom R. Tyler and Yuen J. Huo, (2002) Trust in the Law: Encouraging public cooperation with the police and the courts. Russal Sage Foundation Series on Trust, Vol. 5, New York: Sage Foundation.
Now, how is this concept so new?
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